Forum Discussion

Row78's avatar
Row78
Experienced User
2 months ago

Bank - Out of Balance - after last weeks "glitch"

Hi Has anyone else found that their bank feed bank balance is still Out of Balance for the amount of the excess bank transactions from last weeks NAB glitch? Yes - MYOB removed the duplicate / old ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi Row78,

I appreciate your detailed input. You’re not the only one, that NAB bank feed issue last week did cause old transactions to be resent, and we’re aware some files are still showing an Out of balance even after the duplicate/old feed lines have been removed. More information here: https://status.myob.com/incidents/817372

You can also reach out to our back-end team for more help. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Row78's avatar
Row78
Experienced User
2 months ago

Hi - is there any end date on this fix as my bank feeds which used to balance every day when I did my daily reconciliations has now been out for weeks due to your unsolved "glitch".

And I have submitted THREE x tickets - no answer to any of them - and we are supposed to be on "PRIORITY" service.

All in all - not impressed at all....

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