We recently opened a new Bank account, in the process of establishing a new bank feed which did not work initially it missed out on some of the first transactions, can I just add them manually?
The second issue is for my existing accounts with the same bank, it created new bank accounts in MYOB and also a separate bank feed for them, now I have some transactions in the system twice plus two bank feeds for the same account.
Hi Earl,
Thank you, I will follow that up.
Hi Lawncare500,
Thanks for flagging this. If those first few transactions were missed while the new bank feed was being set up, you can add them manually.
For the duplicate bank account, doubled transactions, and extra bank fees, that usually means the bank feed setup needs to be checked on our side. Please reach out to our support team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
