Solved
Can't create bank file from Prepare Electronic Payments
Background 1. A standard payroll was processed on 19/01/26. This pay was paid to the employee from the bank account like normal and since matched. 2. Today, I accidentally reversed this pay f...
Hi AaronA,
Thanks for the screenshot and for walking through what you’ve done in your file.
You’re right that the usual trick is to run Prepare electronic payments with the positive and negative so the total is $0.00, which clears them from the list. In your case, though, the software is throwing that “no transactions have been selected” error, so it’s not recognising that $0 batch properly.
At this point, it’ll need a deeper look at your actual file, so the best next step is to get in touch with our support team so they can jump in and see what’s causing it:
- Log in to My Account and create a support request: https://myaccount.myob.com/account
- Or start a chat with our team via: https://www.myob.com/au/support/contact-us
Regards,
Genreve
