ive noticed that some customers are making payments on invoices and those payments are not landing in my linked bank account. mostly the ones useing the pay by option.
they have produced the payment recipt so i know its been paid. the invoice views as overdue and sends reminders as they havent been logged as paid.
where is the money going?
been with myob many years but not a pro at this computer stuff so forgive my ignorance.
Hi Danielhouston,
It's possible that the payments are not correctly matched due to the auto-allocate payment option not being configured properly. Additionally, the payments made through the "Pay By" option might be recorded in the undeposited funds account. If this happens, you'll need to transfer these funds to the correct bank account.
If the issue persists after checking these steps, it would be best to contact our support team. You can reach them on Live Chat via our virtual assistant at MYOB or by submitting a support case via MYOB Account.
Regards,
Earl
Oh ok. How do i access the undeposited funds account? Also configure the auto allocate?
Thankyou dan.
Hi Danielhouston,
To access the undeposited funds account in MYOB, follow these steps:
To configure auto-allocate:
You may also check this help article about undeposited funds and matching bank transactions for more details.
Cheers,
Shella
