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ive noticed that some customers are making payments on invoices and those payments are not landing in my linked bank account. mostly the ones useing the pay by option.

they have produced the payment recipt so i know its been paid. the invoice views as overdue and sends reminders as they havent been logged as paid.

where is the money going?

been with myob many years but not a pro at this computer stuff so forgive my ignorance.

","body@stringLength":"471","rawBody":"

ive noticed that some customers are making payments on invoices and those payments are not landing in my linked bank account. mostly the ones useing the pay by option.

they have produced the payment recipt so i know its been paid. the invoice views as overdue and sends reminders as they havent been logged as paid.

where is the money going?

been with myob many years but not a pro at this computer stuff so forgive my ignorance.

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customer payments","moderationData":{"__ref":"ModerationData:moderation_data:886150"},"body":"

Hi Danielhouston,

It's possible that the payments are not correctly matched due to the auto-allocate payment option not being configured properly. Additionally, the payments made through the \"Pay By\" option might be recorded in the undeposited funds account. If this happens, you'll need to transfer these funds to the correct bank account.

If the issue persists after checking these steps, it would be best to contact our support team. You can reach them on Live Chat via our virtual assistant at MYOB or by submitting a support case via MYOB Account.

Regards,
Earl

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Hi ,

It's possible that the payments are not correctly matched due to the auto-allocate payment option not being configured properly. Additionally, the payments made through the \"Pay By\" option might be recorded in the undeposited funds account. If this happens, you'll need to transfer these funds to the correct bank account.

If the issue persists after checking these steps, it would be best to contact our support team. You can reach them on Live Chat via our virtual assistant at MYOB or by submitting a support case via MYOB Account.

Regards,
Earl

Oh ok. How do i access the undeposited funds account? Also configure the auto allocate?

Thankyou dan.

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Oh ok. How do i access the undeposited funds account? Also configure the auto allocate?

Thankyou dan.

Hi Danielhouston,

To access the undeposited funds account in MYOB, follow these steps:

Go to the \"Banking\" menu.
Select \"Prepare Bank Deposit.\"
Here, you will see the undeposited funds listed, and you can manage them accordingly.

To configure auto-allocate:

Go to the \"Bank Feeds\" section.
Click on \"Manage Rules.\"
Set up or edit rules to automatically allocate transactions based on your preferences.

You may also check this help article about undeposited funds and matching bank transactions for more details.

Cheers,

Shella

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2025-01-03T10:25:03.152+11:00","lastPublishTime":"2025-01-03T10:25:03.152+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":57},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:886135/message:886156","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1340","rawBody":"

Hi ,

To access the undeposited funds account in MYOB, follow these steps:

Go to the \"Banking\" menu.
Select \"Prepare Bank Deposit.\"
Here, you will see the undeposited funds listed, and you can manage them accordingly.

To configure auto-allocate:

Go to the \"Bank Feeds\" section.
Click on \"Manage Rules.\"
Set up or edit rules to automatically allocate transactions based on your preferences.

You may also check this help article about undeposited funds and matching bank transactions for more details.

Cheers,

Shella

hello, i cant find where to ask a question on the site so ive gone into this old msg about another topic. my question is: how do i un mark an invoice as paid? i accidentally marked it paid after i sent it and now i cant find a way to reverse it. thankyou.

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Hi Danielhouston,

Awesome to hear from you! If an unpaid invoice is showing as paid, it means a payment transaction was applied to that invoice. To fix this, you'll need to find and delete the payment transaction that was applied. For detailed steps, check out this link.

If you're wondering how to post a query, you easily follow the steps outlined in this post.

Cheers,

Princess

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Hi ,

If you're wondering how to post a query, you easily follow the steps outlined in this post.

Cheers,

Princess

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