Dealing with MYOB tech suport
Dealing with MYOB tech suport is really starting to p*** me off. Started a request (#01517385) becasue I can't add a second bank feed only to have to wait for a reply for 8 days and then have t...
Forum Discussion
Hi mscheurer,
I'm sorry about the trouble you're facing with adding a new bank feed to your account, as mentioned in case 01527828. To establish a new bank feed, follow the steps outlined in the Help Article: "Set up bank feeds." Generally, you'd access your my.MYOB account, select "Add more bank accounts/Add more credit cards," and input the relevant information, depending on your financial provider.
Please do let me know how you go.
Regards,
Earl
I'm well aware of the mechanics of how to add a bank feed. I can go through the procedure unti I'm blue in the face, a previously cancelld bankfeed of an account no longer in use is blocking a new one from being added. I was just about to get to the bottom of this with one your tech support person "Mandy" via email when the case was closed by someone called "Donna" also via email and no further correspondence was entered into.
All of this was mentioned in case #01527828 including the case number that was closed on me...
But thank you for the tip on how to add more bank feeds!
A week has passed and no answers from either moderators here or the support personal!
Nice one MYOB
At least they are consistant!
