Disappearing wages payments

Hi Hibbo3909,

Thank you for your post and I appreciate the detailed information you provided. I'm sorry to hear about the issue you're facing. Your patience and understanding regarding this matter are greatly appreciated, and I apologize for the delayed response. I would recommend following these steps to resolve the issue:
 

• Verify that the payment method and bank account selected for this employee are correct. Ensure that there are no typos or discrepancies in the bank account details.
• Confirm that the transaction dates for the payments to this new employee are within the reconciliation period you are trying to reconcile. Payments made outside the reconciliation period won't appear in the reconciliation.
• Review the payment entries made for this employee to ensure they were processed correctly in the Payroll module.
• If you are using bank feeds, ensure that they are correctly synced with your bank account. Sometimes, payments may not appear if the bank feed is not up to date.
• Double-check the employee's details, especially their bank account information and employment start date. Any discrepancies here can affect payment records.
• While reconciling, make sure you have selected the appropriate filters to display all relevant transactions, including those for the new employee.
• Generate a Bank Reconciliation report and review it to see if the missing payments are listed there. Sometimes, transactions may not display in the reconciliation window but will appear in the report.

Please do let me know how you go on this.
Regards,
Earl