Forum Discussion
Thank you Princess, I did find the problem. An invoice had been added twice and to make it worse - it had been paid twice.
So in my ignorance, I deleted one of the payments but also un-reconciled the previous month (which had reconciled!).
Now of course I cant reconcile the previous month because the payment I deleted (which had been closed off) now does not show on the bank statement.
So all in all I think I have made a pretty good mess of it.
Any ideas?
So sorry - Carolyn
Hi CLM20,
If you recorded two different payments, removing one to correct it shouldn't cause any issues. Here’s a good checklist to follow:
- Check if all transactions for that bank account's statement/bank feed match the transactions you have in the file.
- Make sure those transactions are correctly matched to the corresponding bank statement transactions in the bank transactions window (ensure they aren’t marked as checked in the bank transactions window or part of a previous reconciliation before doing this step).
- Reconcile your accounts normally by checking the bank statement transactions and ensuring they appear in the reconcile accounts window.
Hope this helps!
Regards,
Genreve
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