Forum Discussion
Thanks. From my list of bank transactions on my iPad Pro I located a saved transaction with an icon indicating an attached file (in fact the associated invoice). When I opened the transaction I noticed at the bottom there was a file name on the LHS and a download icon on the RHS. When I went to the icon it went from grey to black but apart from that nothing seemed to happen. If I clicked it it just highlighted part of the file name. Even so I clicked Save. When I checked there was nothing in my Download folder; I searched for the file name but no result.
it seems that I must be missing a step in the process but no idea what it is.
Hi, Dga1.
Generally, on an iPad, when you tap on a download link or button, it should automatically download the file and place it in your 'Files' app in a folder named 'Downloads'. If this isn't happening, it could be due to your iPad settings or the specific app settings.
Thnaks. In fact thats exactly what normally happens when I download a file; I have retried a download on both ipad and iMac but no result even when I then search for the "downloaded" file.
I agree there must be an issue with Settings; I think its probably something to do with the myob essential settings but I cant find anything
Hi, Dga1. Kindly try to do the following information.
Where to find downloads on your iPhone or iPad:
- Open the Files app. Don't have the blue Files app icon on your Home Screen? Swipe down from the center of your Home Screen, then search for the Files app.
- Tap the Browse tab.
- Tap iCloud Drive.
- Tap the Downloads folder to see your downloaded files.
Thanks. I don't have a problem finding Files or Downloads or any files I have downloaded. The problem I have is finding files that should have downloaded using myob. In fact I can reports and similar files from myob but not the invoices attached to my bank transactions. For some reason they do not download despite my finding the related banking transaction and then clicking the standard download icon. I thought I had made this clear but to avoid any doubt I will attach a photo of a page showing the file name and icon - you will note that one shows the icon highlighted and one shows it unhighlighted . Needless to say the file is NOT saved to any folder on my iPad.
