Forum Discussion

MaryHa's avatar
MaryHa
Experienced User
5 months ago

matched transactions still showing as unallocated

Recently set up (end of Jan) bank feeds thinking it will save me time...what a joke! Transactions have been allocated automatically to the correct invoice but when I go into the bank transactions scr...
A-ZAU's avatar
A-ZAU
User
3 months ago

Hello

 

I have this problem as well.

Where is best to contact to get the duplicates removed?

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi A-ZAU, 

     

    Looks like you're facing the same issue as MaryHa. To sort out those duplicates, you can either chat with our virtual assistant MOCA or send a support request from My Account. MOCA's super handy and easy to reach on platforms like myob.com/support and myaccount.myob.com. Give MOCA a shout for any questions or help you need. And if MOCA can't crack it, we'll smoothly connect you with our live chat team.

     

    If you need a hand with anything else, just start a new thread in the forum.
     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,

    Genreve