Forum Discussion

MMAU's avatar
MMAU
Trusted Cover User
1 month ago

Reconcile section down

Screenshot attached when attempting to reconcile accounts. All morning. Have tried logging out/in, different browsers etc. 
Sue_Emmerson's avatar
Sue_Emmerson
Member
10 days ago

Hi Doreen

Thanks for your suggestion, I have only just had a chance to go into the client's data file and attempt to fic, however I can still not get into the Bank Reconciliation and am still getting the same error message.

The computer has been turned on and off, the internet has been rebooted.

Any other suggestions.

Many thanks

Sue

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
7 days ago

Hi Sue_Emmerson,

 

Thanks for giving those steps a crack. We really appreciate you taking the time to try that out. Since you're still hitting that same error after following what our mod suggested, the next best move would be to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team there can dig a bit deeper with you and get eyes on what's happening behind the scenes.

 

Regards,

Sai

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