Additional note; Myob Support got back to me and said
'Advanced inventory management is only available to our AccountRight products. Let me know how would you like us to proceed with your subscription, so we can help ease your experience using our product.'
They don't appear to realise we have already upgraded to Business Lite with additional Business Inventory.
We don't want to go back to the old Account Right Standard offline - no point really as I'd be re-entering & re-reconciling.
The way I read Myob Support's message is that they're not even aware of the added Business Inventory product. I'm rather hoping that the product (Business Inventory) is updated to include the reports because it makes zero sense to only offer unlimited items for $22/month.
I've advised Myob Support that I will wait to hear back from you, as I've got zero faith in Myob Support.
Thanks.
Hi Judy9,
Thank you for your response. I understand the importance of staying in the cloud and the challenges you're facing with inventory reporting. I apologize for the confusion caused by the information provided about the additional subscription for inventory reporting. It seems there was a misunderstanding and miscommunication within our team regarding the details of this subscription offer. The additional premium inventory only allows you to have an unlimited number of inventory items, and this doesn't include full inventory reporting. You may try to check the MYOB Business Pro, which has the item register report. However, it doesn't have the full inventory report and unlimited number of items, which are available through AccountRight. I would suggest, if you can, that you go back to the AccountRight Standard that has inventory reporting and update to the latest version. However, you'll need to re-enter. I completely understand that reentering transactions would be time-consuming and challenging. Regrettably, at this point, that seems to be the best way to ensure access to the full inventory reporting capabilities. I understand it's not an ideal situation, and I appreciate your patience and understanding in this matter.
If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help.
Cheers,
Princess
