Can't change login details
Hi,
I am trying to change login details but getting message "This request can't be processed".
Help please as my email account associated is about to be discontinued!
Thanks
Forum Discussion
11 Replies
Hi Liz23,
Thank you for your post. I'd like to extend you a warm welcome to the Community forum. I hope you find it a great source of information.
I understand that you're facing an issue while trying to change your login details, and I'm here to assist you in resolving this matter as quickly as possible. To change your login email address, kindly follow the steps below:
- Log in to my.MYOB with your current email address.
- Go to My Account >> Change Login.
- Enter the new email address and click Save.
Could you please confirm that you've followed the above steps, and when you click Save, is that when you receive the error? Could you please let me know the full text of the error message and provide a screenshot of the error message?
Cheers,
Princess
