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JulieInPerth's avatar
JulieInPerth
Cover User
7 months ago

Can't get an undeposited fund payment into bank rec, first question here and new to myob hope Im posting in right area

So all of our customers payments go direct into our bank DD and I can see these on the bank statement my boss sends me. I then get the remittance advice and go to the INV and allocate payment manuall...
JulieInPerth's avatar
JulieInPerth
Cover User
7 months ago

Thanks it has been over a week and all that I can see is the attached picture above in relation to this INV and payment and the fact I can see it in our bank, just not sure why it hasn't gone into bank rec automatically or do I need to do something

Earl_HD's avatar
Earl_HD
MYOB Moderator
7 months ago

Hi JulieInPerth,

This can be quite tricky. In this case this would need further assistance by our back end team so they can dig deeper. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • JulieInPerth's avatar
    JulieInPerth
    Cover User
    7 months ago

    thanks I did try all your links and all looks great set up so still not sure thanks :)

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