Forum Discussion

Jay1996's avatar
Jay1996
Experienced Cover User
12 months ago

Email address showing "in use" even after I had removed access earlier and want to give access to different person with same email

I removed access to a user. But want to reinstate access to a different perons, with the same email.   MYOB keeps telling me that email in use, even though there is no listing of that user and emai...
  • Leneth_A's avatar
    Leneth_A
    12 months ago

    Hi Jay1996, 
     
    Thank you for working with me via private message. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
     
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,   
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
12 months ago

Hi Jay1996, 
 
Thanks for your post and welcome here to the Community Forum. We are sorry to hear that you are having challenges reinstating the access for the other person with the same email address. We appreciate your patience during this time. 

Regarding your concern, our Help Article Edit and delete users has information and instructions on how to add users to your file. If this does not resolve your concern, I will be sending a private message to you requesting the necessary details to further assist you. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
 


Feel free to post again anytime you require further assistance. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers,   
Leneth

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content