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Deb14's avatar
Deb14
Experienced User
1 month ago

Moving from Desktop to Online

Hey all,

 

I really need some help or advice, I have been to a clients office, and have been on hold for over 2 hours, to move their file online prior to 17th June.  I had to hang up as I had another client to go to, this client is an hour from my office, and I have no idea how I am going to get assistance to put them online prior to the dead line.

 

Why is the wait time so long, is there any other way I can do this, it is an old version, and we cannot even remember the email address used 20 years ago.  I have moved some clients already onto the 33.00 per month offer for 24 months, as they do not require payroll reporting.

 

HELP someone.

 

Thanks

Deb

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  • Liz_A's avatar
    Liz_A
    Super User
    1 month ago

    Hi Deb14​ 

    If their version is prior to 2021.1 then it won;t update anyway and they can continue to use the file. If the version is later and they need to stop updating for a while, then maybe they can use Randon-nuggets method as follows:

     

     A simpler, more surgical method is as follows:

    1. a) Open the folder in which MYOB is installed. Typically this will be in:

    C:\Users\<your username>\AppData\Local\Programs\MYOB\AccountRight

    1. b) Inside that folder you will find a program file named Update.exe. Simply rename this program file to, say, "Update-disabled.exe". Voila! No more updates!. When AccountRight is next started, it will fail to find its auto-update program, and then carry on running the software as is.

     I have successfully tested this approach since the AR 2026.3 release (PC edition).

     

    Cheers

    Liz

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