I am using the latest version of Google Chrome, but MYOB is painfully slow - it's like I have gone back to dial-up speed. I also keep getting an error message when I am trying to upload documents to the in-tray. This is the message I am getting:
Something went wrong. Please try again or refresh the browser.
I refresh the browser but nothing happens.
There is nothing wrong with our wifi speed as all other websites work fine.
Can you please help.
We are also experiencing problems. MYOB is almost unusable and it's so frustrating. I takes so long to process one transaction. If it doesn't say there was a problem and logs us out, each transaction will say 'not responding'. Has anyone found a resolve for this.
Hi paulan,
I know how frustrating dealing with the slow performance and error messages can be. After checking, there are no ongoing issues related to this. To address the slowness and the error you're experiencing, please try clearing your browser cache or using a different browser. Additionally, I recommend trying a different computer or internet service, as the issue might be related to your PC or internet connection. See this link for more troubleshooting tips.
Kind regards,
Shella
Hi Rocky8,
I hear you—dealing with slow performance and error messages can be really a hassle. To address the slowness and the error you're getting, please clear your browser cache or try a different browser. If none of these work, please let us know so we can further investigate the problem.
Cheers,
Princess
I have tried all of the above - numerous times and still no change.
Thank you
Hi Rocky8,
It seems the cache isn't the cause of the latency as it's still persisting. Upon checking, there are no ongoing issues related to what you described. I recommend using a different computer and/or internet service as it may be linked to your PC or internet connection.
Let us know if you need any further assistance.
Regards,
Genreve
Hi, MYOB is very slow and 'retry' keeps popping up. Is this due to a recent update?
It takes a long time to load MYOB windows. Please advise if there's going to be an update coming up to fix this.
I tried refreshing a few times and then it says not responding. After waiting a few minutes, then it loads up slowly. This happens a few times every hour. Please assist.
Hi Brindly,
Currently, there are no widespread reports of slow performance or login errors affecting MYOB. I’ve run a fix on your file, which should resolve the issue, and you should find that it works much more smoothly now. Please clear your browser cache and try logging in again. If the problem continues, please reach out to our support team. You can reach them on live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.
Cheers,
Princess
Hi Shella, We have tried all of this a couple of times. I get the same issue when i use our data file from home. Would upgrading to Windows 11 make a difference?
How does our data file get optimised now?
Hi paulan,
The issue you're experiencing might be related to the unplanned maintenance we are currently performing. Some of our account systems are temporarily paused due to this maintenance. Our team is actively working to resolve the issue and get everything back on track as soon as possible.
For updates, you can visit our status page at https://status.myob.com/maintenances/118515.
Regards,
Earl
I am still having issues as well, MYOB is slow regardless of what browser I use.
I am getting this error message:
Hi Rocky8,
I'm sorry to hear that you're still experiencing this issue. To ensure this is resolved promptly, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to look into the matter further and help sort it out for you.
Regards,
Sai
