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KD_Krunch's avatar
KD_Krunch
6 months ago

MYOB Set Up - General Payroll Information Error

Hi,   I am setting up the payroll information for a new file and when I set up the general payroll information and click okay I get an error. No amount of restarting, logging off and back in allows...
KD_Krunch's avatar
KD_Krunch

I am still getting this error whether it is on the desktop or online version?

 

Please help as I only have a week left to get the staff in

Earl_HD's avatar
Earl_HD
MYOB Moderator
6 months ago

Hi KD_Krunch ,

To troubleshoot an error when setting up General Payroll information in AccountRight, start by clearing the AccountRight cache. If the issue persists, try setting up the payroll information in the browser version and clear your browser cache and history, or use a different browser. If the problem continues, reach out to MOCA, MYOB's virtual assistant, at myob.com/support for deeper assistance. If MOCA can't resolve the issue, the live chat team is available to provide further help.

Regards,
Earl

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