Forum Discussion

robmcm1's avatar
robmcm1
Experienced User
5 months ago

Old inactive users receiving Security check emails - business settings changed

Hello,   I have several old users who are receiving emails (Security check: MYOB business settings have changed) who shouldn't be. They don't exist in the Users section (not even inactive) and may ...
robmcm1's avatar
robmcm1
Experienced User
5 months ago

Also one note, when I try to access my.MYOB users - it gives me this message "The login details provided do not have access to my.MYOB; please try again or call our MYOB Customer Service Team." - not sure if this is any help

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    4 months ago

    Hi robmcm1,

     

    Thank you for your post.

     

    This issue you're experiencing is indeed complex and requires a more in-depth investigation. We need to gather more information to fully understand the situation and provide an appropriate solution.

     

    Deleting a user is a sensitive action that needs to be communicated with the primary contact. Therefore, we kindly ask you to contact us directly. You can also reach out to our virtual assistant, MOCA, on our website for immediate assistance.

     

    Regarding the message you're receiving when trying to access my.MYOB, this might be related to the issue, and we will need to look into this as well.

     

    Please get in touch with our support team at your earliest convenience so we can assist you further.

     

    Cheers,

    Princess