Forum Discussion
Hi KatharineH,
Firstly, let me extend a warm welcome to you in the Community Forum!
I'm truly sorry to hear about the challenges you've faced and the frustration you've experienced with our support services. Your feedback is incredibly valuable, and I want to assure you that we take it very seriously.
Regarding the subscription increase, I want to assure you that our pricing decisions are made thoughtfully, taking into account the value of our services and our ongoing investments in product development and support. However, I completely understand your disappointment, and I'm eager to address your concerns as best as I can.
To assist you further, could you please provide me with more details about the specific issue you're experiencing?
Looking forward to hearing from you soon.
Cheers,
Princess