Bill and Lack of one stop support

As much as i like MYOB - the whole support thing is lacking especally for us ousdide of australia.

Why is the product offered outside of Australia/NZ if they cant support the full product - tax files included - TFN etc

My issue is that our file went 'read only' 29 Jan 2024, before our lastest bill was due on the 1st Feb 2024.

Tried to find out why - unpaid bill!!! that was not due, even if paid on the correct day 3-5 day processing time.

Other issues through Moca - cant help because they don't can only see a bill not paid  (and not due) - not the reason resone why file read only, can't put me onto someone who can help. 

Asked for a contact number - provided with a toll free number even though explained outside Australia (in PNG)

Wait time on phone is very expensive from overseas - no whatsapp number to ring to via the myob app.

Cant in stall capture from PNG - off topic but assistance there either!!!!!