Forum Discussion

kilbaha's avatar
kilbaha
Contributing User
1 month ago
Solved

Subject: Login loop when accessing MYOB overseas — Case #03225045

 

Hi, I'm currently overseas and unable to access MYOB — I'm caught in an endless loop that keeps requesting my login credentials, even after entering them correctly. I've already logged a case for this (#03225045) but haven't had a resolution yet.

Could someone from the MYOB team please look into this or advise on a workaround? I need access urgently while traveling.

Thanks,
William Healy

  • Genreve_S's avatar
    Genreve_S
    1 month ago

    Hi kilbaha, 

     

    Sorry to hear you’re still stuck in that login loop, especially while you’re overseas and needing access urgently. Our support wait times have been longer than usual, and we appreciate your patience. 

     

    I’ve followed this up with the team handling your case, and they should send you an email update as soon as possible.

     

    Thanks for your patience while this is being looked into.

     

    Regards,
    Genreve

4 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi kilbaha, 

     

    Sorry to hear you’re still stuck in that login loop, especially while you’re overseas and needing access urgently. Our support wait times have been longer than usual, and we appreciate your patience. 

     

    I’ve followed this up with the team handling your case, and they should send you an email update as soon as possible.

     

    Thanks for your patience while this is being looked into.

     

    Regards,
    Genreve

  • kilbaha's avatar
    kilbaha
    Contributing User
    1 month ago

    The case has been resolved. Thank you.

  • schiatswawater's avatar
    schiatswawater
    Experienced User
    19 days ago

    Hi Gebreve,

    I also need your help.

    Currently, I work on our client site at the NSW-VIC border. I need access to my MYOB file using my mobile hotspot. However, the error message "Your connection is not private" has prevented me from accessing my file while I am outside my office. I need access to the MYOB file. Please advise how I should overcome this problem.

     

    Thanks 

    Sarah

     

  • schiatswawater's avatar
    schiatswawater
    Experienced User
    19 days ago

    Hi Gebreve,

     

    Sorry, please ignore my question; it is now working after I restart my computer.

     

    Thanks.

    Sarah

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