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vinhdiesel's avatar
vinhdiesel
User
2 years ago
Solved

Switch Business button doesn't work

I should have access to multiple businesses on MYOB Essentials, however, when I click the "Switch business" button it starts to load the "My businesses" page and then just goes back to the original file that I was on. Any ideas on how to resolve this?

  • Sean_DC's avatar
    Sean_DC
    12 months ago

    Hi vinhdiesel 

     

    Thanks for letting me know about that. No worries, I'll look into this further. Please send me a private message with the following details, one for the file you can access and one for the file you are unable to access. 

     

    • Serial Number
    • Company File ID (Help >> About MYOB AccountRight) if you're using AccountRight
    • Account Name (Company Name)
    • Your full name and email address

     

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  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator
    2 years ago

    Hi vinhdiesel 

     

    Thank you for your post and welcome to the MYOB Community Forum.

     

    Kindly try logging out and logging back into your account so that My Businesses would show again. If that did not let you load your businesses, kindly try clearing your browser cache or try a different browser. Let me know how it goes for you. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

    • vinhdiesel's avatar
      vinhdiesel
      User
      2 years ago

      Hi Sean

       

      I've tried all of your suggested solutions and unfortunately, it still does not work.

       

      Any ideas?

       

      Thanks

  • Sean_DC's avatar
    Sean_DC
    MYOB Moderator
    12 months ago

    Hi vinhdiesel 

     

    Thanks for letting me know about that. No worries, I'll look into this further. Please send me a private message with the following details, one for the file you can access and one for the file you are unable to access. 

     

    • Serial Number
    • Company File ID (Help >> About MYOB AccountRight) if you're using AccountRight
    • Account Name (Company Name)
    • Your full name and email address