Forum Discussion

accounts_bees's avatar
accounts_bees
10 months ago

Uh-oh! The numbers don't add up. Error Whoa there! You might need to wait a bit. Error

Hi,   Our business cannot login to any of our accounts.    Attached are the screenshots of the  different errors. Support phone number also not working.   Have tried mulitple browsers and clear...
TrudiMBBSH's avatar
TrudiMBBSH
Trusted Cover User

Are the two issues connected?

 

I get the exact same screen when I LOGOUT?

 

I am fine to log in and work in the MYOB Business but when I log out I get the "Uh oh! The numbers don't add up!" screen.

 

It has been like that since Sunday.

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi All

 

We had some important maintenance yesterday that might be causing some slowness, especially when logging out of MYOB Business. You may refer to possible workarounds below:

 

  1. Log out and clear your browser cache. Think of it like cleaning out your digital dust bunnies. Just log out, clear your browser cache (it's usually in your settings), and then log back in.
  2. Try a different browser: If clearing the cache doesn't work, sometimes using a different browser like Chrome, Firefox, or Safari can help.

Still having trouble logging out after trying those steps? No worries! Just reach out to us, and we'll be happy to get you back on track.

 

Best regards,

Doreen

  • Bluewave's avatar
    Bluewave
    Trusted Cover User
    9 months ago

    I am also getting this message every time I try to log out.  I haven't tried to clear my cache, but what I have done as a quick fix is to use the browser back arrow to go back into the Dashboard, then use the browser reload this page (circular arrow), and then go to log out again.  This works, but it is a pain to always need to do it.  I will try to clear the cache next time, but is this something MYOB is going to fix?  I hope so.

    • Bluewave's avatar
      Bluewave
      Trusted Cover User
      9 months ago

      I am using Chrome latest version, by the way.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        9 months ago

        Hi BlueWave,

        Thanks for your post. After conducting an investigation into this issue, we have identified a solution. Please log in to the security center directly at https://my.account.myob.com. Then, choose the option 'Change your 2fa device' or 'Get started' (depending on whether you currently have 2fa via email or app enabled).

        It's important to note that before initiating the recovery process from the email link, ensure that all web browser windows are closed.

        Please do let me know how you go on this.
        Regards,

        Earl

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