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KnobelTam's avatar
KnobelTam
Experienced Cover User
23 days ago

Unable to Upload a file to Report Packs

Hi there,

I have now started my STP finalisations and as part of this, we run report packs and add extra reports/reconciliations to send to clients for authorisation.  

Trying to upload the file, it navigates to select the file and then it does nothing, does not add the file, does not error.  I have tried this is 2 different browser windows.  MYOB can you please look into why this isn't working and provide an ETA for the fix?

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    20 days ago

    Hi KnobelTam,

    Apologies for the late response. Are you still having this issue? If so, please reach out to our support team directly for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • KnobelTam's avatar
    KnobelTam
    Experienced Cover User
    23 days ago

    We are also unable to save the report pack in MYOB business.  It just keep running with the wheel of (i am perhaps thinking) but doing nothing

     

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