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BBPlumbing's avatar
BBPlumbing
Member
8 months ago
Solved

User (Bookkeeper) unable to see Uploads

Hi - just setting up MYOB and user (given Bookkeeper access) unable to see the receipts uploaded?

they are effectively seeing a blank screen and not linked to business in which I invited them?

any suggestions as to possible cause?

(FYI - I thought possibly MacBook issue as this is what the were originally accessing with but still getting same result using Windows).

Thanks

2FA
  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi BBPlumbing,

    If you are unable to see uploaded invoices, it is likely due to browser caching issues. I would recommend on clearing your browsers cache and history or try using a different browser. If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi BBPlumbing,

    If you are unable to see uploaded invoices, it is likely due to browser caching issues. I would recommend on clearing your browsers cache and history or try using a different browser. If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Dennis25's avatar
    Dennis25
    Contributing User
    4 days ago

    I have uploaded numerous receipts recent after completing a full sign in into my account including the MYOB six digit code.

    All Ki get back is an apology for the system not working and make sure I have the new app and that I am signed in.

    I have completed all of the required sign ins and I uploaded the new app twice. I even tried to use the upload email address to email the receipts and no results forthcoming.

    i expect I will once again get the mi answer apology email and that’s all. Please give us a positive answer that fixes the problem

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