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Tokage0116's avatar
Tokage0116
Experienced User
4 years ago
Solved

Unable to Upload Invoices in in-tray

Am I the only one experiencing this as I'm not able to upload any docs and invoices in the in-tray. 

It is only showing a gray when I upload docs and invoices (i've attached the image showing this). Can anyone help me please? I have many docs to process.. 

I'm currently using 2020.2.2 version.

  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Tokage0116 

    Can you please clear AccountRight cache and then attempt to upload the documents again? Is the same thing happening? If yes, please check the following: 

     

    • Size of the document (You can add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG.)
    • Try emailing it to the intray instead of uploading
    • Can you drag and drop the documents from desktop to intray

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    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      4 years ago

      Hi Tokage0116 

      Can you please clear AccountRight cache and then attempt to upload the documents again? Is the same thing happening? If yes, please check the following: 

       

      • Size of the document (You can add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG.)
      • Try emailing it to the intray instead of uploading
      • Can you drag and drop the documents from desktop to intray