Forum Discussion

Tokage0116's avatar
Tokage0116
Experienced User
4 years ago

Unable to Upload Invoices in in-tray

Am I the only one experiencing this as I'm not able to upload any docs and invoices in the in-tray.  It is only showing a gray when I upload docs and invoices (i've attached the image showing this...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Tokage0116 

    Can you please clear AccountRight cache and then attempt to upload the documents again? Is the same thing happening? If yes, please check the following: 

     

    • Size of the document (You can add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG.)
    • Try emailing it to the intray instead of uploading
    • Can you drag and drop the documents from desktop to intray
Komal_S's avatar
Komal_S
MYOB Staff

Hi Tokage0116 

Can you please clear AccountRight cache and then attempt to upload the documents again? Is the same thing happening? If yes, please check the following: 

 

  • Size of the document (You can add documents up to 10MB in size to your In Tray, and in these formats: .PDF, .JPG, .JPEG, .TIFF, .TIF, and .PNG.)
  • Try emailing it to the intray instead of uploading
  • Can you drag and drop the documents from desktop to intray
Tokage0116's avatar
Tokage0116
Experienced User
4 years ago

All good Komal_S  

Thank you so much. Cheers!


Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.