Forum Discussion

JulieT's avatar
JulieT
Experienced Cover User
10 months ago
Solved

2023.7 In Tray Issues

Good morning,

I have upgraded to 2023.7 and have nothing in my In Tray.  When I try to Load documents I get a 'something went wrong' message.  I have rebooted my system and this function is still not working.

 

Julie

  • Hi ALl

     

    Thank you for your post and welcome to the Community Forum.

     

    We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue.  And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter.

     

    If you need further assistance, feel free to reach out to us. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

11 Replies

Replies have been turned off for this discussion
  • Eric3's avatar
    Eric3
    Experienced User

    Getting the same thing, but haven't upgraded.  I think there's an issue with In Tray.

    • ryadre's avatar
      ryadre
      Trusted Cover User

      I just did the update this morning, and now have this Intray issue

  • Celia_B's avatar
    Celia_B
    MYOB Moderator

    Hi ALl

     

    Thank you for your post and welcome to the Community Forum.

     

    We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue.  And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter.

     

    If you need further assistance, feel free to reach out to us. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

    • tassonpa's avatar
      tassonpa
      Partner

      Hi:

      I have been experiencing this problem for the last few days.  Please advise the solution.  Thanks.

    • Sharon_BCT's avatar
      Sharon_BCT
      Experienced Cover User

      Solution not working for me. Just had the in Tray issue right now.

       

       

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi All

     

    Thanks for your post.

     

    We truly appreciate your patience and understanding regarding the In-Tray issue.

     

    The relevant team is already working on and investigating the issue. We're sorry for any inconvenience this may have caused you. We will reach out to you through this post if the issue has been resolved. Thank you for bearing with us while we work on it.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi All

     

    The issue regarding In-Tray has been resolved already. Kindly log out and then log back into your account. Please let us know if you will still receive an error using the In-Tray. We are delighted to assist you.

     

    Best regards,

    Doreen