Purchases In-Tray Issues
One of my staff members has been trying to create new purchases by using the "create new bill" button in the in-tray. The purchases window is not launching, and the documents are disappearing from the in-tray.
Fortunately we have other workflows that can help to identify the documents that have dropped out from the tray, but not sure why this is not working today, or if anyone else is having this issue?
Hi Enviro2
Thanks for your post.
Normally this error means that there's an invalid character somewhere in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"
You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.
You will also be able to try the following as these have also shown to resolve this:
- For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA select it from the drop-down list.
- Take out any spaces in the phone numbers.
- Remove any brackets, / or - in the addresses
- Make sure you put in the Country
- Run a $0 pay run or an update event
Please let me know how it goes.
Best regards,
Doreen
