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SDuddy's avatar
SDuddy
Experienced User
8 days ago

Purchases In-Tray Issues

One of my staff members has been trying to create new purchases by using the "create new bill" button in the in-tray.  The purchases window is not launching, and the documents are disappearing from t...
  • Doreen_P's avatar
    Doreen_P
    8 days ago

    Hi there SDuddy,

     

    I've successfully replicated the issue you're having with In Tray when creating a new bill and with documents not appearing. It's working on my end. I'd recommend clearing your AccountRight cache to refresh the data. If it's still the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 days ago

Hi there SDuddy,

 

I've successfully replicated the issue you're having with In Tray when creating a new bill and with documents not appearing. It's working on my end. I'd recommend clearing your AccountRight cache to refresh the data. If it's still the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Best regards,

Doreen

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