Forum Discussion

Super User

24 days ago

Solved

Another BUG in the latest release for in-tray

As per a recent post, MYOB in-tray is not uploading information from the invoices meaning users have to enter details manually. MYOB you need better testing before you release your products because these continuous bugs are creating more work for users which means businesses are losing money. Not what users want from their accounting system. Especially, a very expensive one like MYOB AR.

jenniek
23 days ago
I put a support request in for this last week, and it was fixed on Friday

4 Replies

Liz_A
Super User
23 days ago
Hi jenniek
I will let the client know to do this but it shouldn't be happening at all. She's also having issues with multiple other problems with AR and it's incredibly disappointing how many problems MYOB keep producing every time they update😱
Cheers
Liz
jenniek
Ultimate Partner
23 days ago
I put a support request in for this last week, and it was fixed on Friday
Doreen_P
MYOB Moderator
23 days ago
Hi Liz_A,

Sorry In Tray hasn’t been pulling through the invoice details and has left you with extra manual work. There was an issue last week affecting In Tray supplier-detail pre-filling, but this has now been resolved. If you’re still seeing documents stuck on invoice details not being recognised, please try clearing your AccountRight cache before uploading again. If the issue continues, please contact us through the Contact Us page so our support team can look into it further.

Cheers,

Doreen
Liz_A
Super User
23 days ago
Hi Doreen_P
Thank you - I have tried on my login and it seemed to work so I have advised my client and hopefully it resolves this issue at least. Only three more MYOb issues across clients to resolve.
Regards
Liz