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Liz_A's avatar
Liz_A
Super User
24 days ago
Solved

Another BUG in the latest release for in-tray

As per a recent post, MYOB in-tray is not uploading information from the invoices meaning users have to enter details manually. MYOB you need better testing before you release your products because t...
  • jenniek's avatar
    jenniek
    23 days ago

    I put a support request in for this last week, and it was fixed on Friday

Doreen_P's avatar
Doreen_P
MYOB Moderator
23 days ago

Hi Liz_A,

 

Sorry In Tray hasn’t been pulling through the invoice details and has left you with extra manual work. There was an issue last week affecting In Tray supplier-detail pre-filling, but this has now been resolved. If you’re still seeing documents stuck on invoice details not being recognised, please try clearing your AccountRight cache before uploading again. If the issue continues, please contact us through the Contact Us page so our support team can look into it further. 

 

Cheers,

Doreen

  • Liz_A's avatar
    Liz_A
    Super User
    23 days ago

    Hi Doreen_P​ 

    Thank you - I have tried on my login and it seemed to work so I have advised my client and hopefully it resolves this issue at least. Only three more MYOb issues across clients to resolve.

    Regards

    Liz

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