Forum Discussion

Smoothiebar24's avatar
Smoothiebar24
User
9 days ago

Base Hourly pay item

Hi, just started using payroll and the base hourly pay item has ETP locked in and I can’t change it so it thinks I’m terminating employees when I go to Dona papyrus and wants an etp code.   how do ...
Smoothiebar24's avatar
Smoothiebar24
User
9 days ago

*should read “when I go to do a pay run” 😂

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 days ago

    Hi Smoothiebar24,

    Thanks for your detailed post. The cause of this issue might be that you accidentally assigned a payroll category to an ETP component. To fix this, if you have processed any pay runs while the payroll category was incorrectly assigned to the ETP component, you will need to reverse these pay runs to remove the amount reported to the ETP component.

    Feel free to post again, we're happy to help!

    Regards,
    Earl

    • Smoothiebar24's avatar
      Smoothiebar24
      User
      6 days ago

      Hi Earl,

       

      Thanks for your reply.

      I haven't processed any as yet I just need to know how to change the category as it won't allow me to change from ETP so it wants to terminate every employee rather than be a gross payment.

       

      Thanks

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        6 days ago

        Hi Smoothiebar24,

         

        Thank you for the post. This can no longer be made directly. To resolve this, please reach out to our live agent through MOCA or submit a support case via MyAccount. Our team will then be able to repair your file and address the issue.

         

        Regards,

        Sai

         

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