Hi Shepai-8-2017,
You don’t need to stress too much about creating a new category. There’s already a default linked category there. Your super payment will still go through regardless of which linked expense category is sitting behind it. That category is really just for how the transaction is recorded inside MYOB. It doesn’t control whether Pay Super itself can process the payment.
From what you’ve described, the real issue is the Step 3 setup, not the expense category. If you can’t tick “Pay using Pay Super” or save the default super fund, the best next step is the one you found in the forum: delete the super funds and re-enter them again. In a lot of cases, that refreshes the fund setup and the box will be ticked. Since you’ve already checked the employee details, that’s the cleanest next thing to try. If it still gets stuck after that, it’s best to reach out to our team so they can check what’s happening behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
