Hi Shepai-8-2017,
You don’t need to stress too much about creating a new category. There’s already a default linked category there. Your super payment will still go through regardless of which linked expense category is sitting behind it. That category is really just for how the transaction is recorded inside MYOB. It doesn’t control whether Pay Super itself can process the payment.
From what you’ve described, the real issue is the Step 3 setup, not the expense category. If you can’t tick “Pay using Pay Super” or save the default super fund, the best next step is the one you found in the forum: delete the super funds and re-enter them again. In a lot of cases, that refreshes the fund setup and the box will be ticked. Since you’ve already checked the employee details, that’s the cleanest next thing to try. If it still gets stuck after that, it’s best to reach out to our team so they can check what’s happening behind the scenes. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Hi Dorren,
I am really stress since last week when I set up the Super Pay. In one of the MYOB instructions, it says: " One more thing to check... Ensure that the super payroll categories you've linked to your employees are of the Superannuation category type, not Employer Expense. Only super amounts allocated to payroll categories listed in the Superannuation view of the Payroll Category List (Payroll command centre) can be processed using Pay Super."
That paragraph is scary. Why MYOB made Default Employer Expense for Superannuation??? Why not directly made it as Superannuation Category?
In another MYOB instructions: "Choose the Linked expense category. This is the category to which you charge employer expense superannuation pay items. The Default Employer Expense Category you specified when setting up payroll appears as the default. We recommend you create an expense category called Superannuation Expense and select it as the linked expense category".
Another problem is I got stuck in Step 3, I can't tick the box "Pay using Pay Super" but I have read someone having the same problem in forum that he deleted all the super companies and entered it again and it got fixed. I haven't done it yet as I am really really stress with this category.
Chat GPT and Gemini made my life more stressful.
My SOS message was last Friday and when I checked our emails at 8am today, no reply and I got really scared because before I get immediate reply. Thank you Dorren for replying.
But I am really worried about that Default Employer Expense ... threatening.... what am I going to do?
Kind regards,
Shepai
