Forum Discussion

Fay_S's avatar
Fay_S
Trusted Cover User
11 months ago
Solved

Wage Correction

So, I had my 'pre-MYOB-upgrade' hat on when adjusting a pay.   I processed and paid wages. Sending to STP One of my employees then told me she wanted holiday pay. I reversed her pay, and reissued...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Fay_S, 

     

    Thanks for your response. 

     

    I'm sorry to hear about your troubles with matching bank feeds. In my understanding, you are trying to match two bank feeds (the amount of the wage and the holiday pay) to one pay run. Unfortunately, you are correct. The application does not allow you to match two bank feeds to one pay run anymore. What I would have recommended doing was to process the holiday pay separately instead of reversing the pay run. Doing this, you will end up having 2 payroll transactions to match with the two bank feed transactions. 

     

    The only option we have is to reverse the pay run and reprocess two other pay runs to match the bank feeds. If this does not fit your needs, I would suggest seeking help from a financial advisor. 

     

    Feel free to clarify the concern, if my understanding is incorrect. Also, let us know if you require any further assistance. 

     

    Cheers, 

    Genreve

     

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Fay_S, 


Thank you for your post, and I'm sorry to hear about the issue you're experiencing. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. To fix this, can you please check the payment method of the employee? If it's electronic, you'll need to create a bank file.

Go to payroll menu > Prepare electronic payment > download the Bank File

Please do let me know how you go on this.
Regards,
Earl

Fay_S's avatar
Fay_S
Trusted Cover User
10 months ago

Hi Earl, I don't process the payments electronically, I pay them manually from my bank. (So I only prep payslips etc in MYOB - print out the wages owing, log into my bank and pay from there). From what I read, that feature (setting up direct electronic payments) is no longer a thing, unless you had it set up in the past. Am I reading that correctly? Anyhoo, that is another entirely different question. Sorry for not getting back sooner, it has been hectic at work. But no, I don't pay electronically.  Fay

  • Fay_S's avatar
    Fay_S
    Trusted Cover User
    10 months ago

    Oh, I can see that I can set up electronic payments (found the instructions) - I misunderstood the first sentence. I will look into that. Still, I didn't pay in this way in this instance. 

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      10 months ago

      Hi Fay_S, 

       

      Thanks for your response. 

       

      I'm sorry to hear about your troubles with matching bank feeds. In my understanding, you are trying to match two bank feeds (the amount of the wage and the holiday pay) to one pay run. Unfortunately, you are correct. The application does not allow you to match two bank feeds to one pay run anymore. What I would have recommended doing was to process the holiday pay separately instead of reversing the pay run. Doing this, you will end up having 2 payroll transactions to match with the two bank feed transactions. 

       

      The only option we have is to reverse the pay run and reprocess two other pay runs to match the bank feeds. If this does not fit your needs, I would suggest seeking help from a financial advisor. 

       

      Feel free to clarify the concern, if my understanding is incorrect. Also, let us know if you require any further assistance. 

       

      Cheers, 

      Genreve

       

      • Fay_S's avatar
        Fay_S
        Trusted Cover User
        10 months ago

        OK, I will try that. Thanks for your assistance.  Fay