Balance Sheet Errors

Hi Veena, 

The numbers you’re seeing do sound a quite off based on what you’ve described. A few quick checks to try first:

• Re‑run the browser Balance Sheet on Accrual with the exact same “As at” date as Desktop. The desktop’s Balance Sheet is accrual‑only, so this makes it an apples‑to‑apples check.
• For customers and suppliers, run Receivables Reconciliation [Summary] and Payables Reconciliation [Summary] instead of the “Aged” reports; "Aged" reports can include future‑dated transactions and won’t match that specific date.
• It’s possible someone posted straight to the Trade Debtors/Creditors accounts instead of going through sales or purchases. Run the Company Data Auditor or the Reconciliation Exceptions report to spot these, then undo and re‑enter via Sales/Bills so it flows properly.

Another note: the Unpaid Invoices and Unpaid Bills reports on the browser version look at everything that’s currently open in the file, regardless of the transaction date, while the Receivables and Payables Reconciliation reports in AccountRight Desktop only look at what was open as of the report date. That difference can be a reason for the mismatch.

If none of this explains the values, or if you’d like a hand walking through it, our support team can dig deeper with you.

On your second point: I can’t say for sure why AI matching isn’t picking the right transaction. For now, you can switch off “Automatically match bank transactions to MYOB invoices/bills”, manually match the bank feed to the correct transaction, then turn it back on (or leave it off), whatever you prefer.

Regards,
Genreve