Balance Sheet Errors
I posted 5 days ago-still no response. Could someone message me-I don't want to post attachments of my client's balance sheet here.
Presently, Desktop says they Trade Debtors of $180767 and Browse...
Forum Discussion
Further to this: I contacted Support BUT, although I am Online Administrator for the client, as I am not on the list of 'Contacts' (go figure!), they won't help me without being added as a 'Contact'. In 15 years using MYOB I have never come across this. This is a technical back end issue which they will not investigate unless I am added as a 'contact'. My client is currently undergoing surgery (and also would have no idea how to add me as a 'Contact'!)
Hi Veena,
Totally get where you're coming from. That's a tricky spot to be in, especially with your client tied up at the moment. I can see you're trying to get things sorted, but since there's a chance changes could be made to the account, we've got to follow the security process. For privacy reasons, the primary contact on the account will need to contact our support team so we can add you to the contact list. Once that's done, we'll be able to help you out right away.
Regards,
Sai
Is this being a 'contact' for the file a new thing? In the past, I have been able to discuss problems with client files without being a 'contact'
