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Liz_A's avatar
Liz_A
Super User
1 month ago
Solved

Balance Sheet out of balance case # 03257179

This case has been going back and forth for two months and is not resolved. The balance sheet account for Retained Earnings is out of balance as at 01/07/2023 by $9,090.90. I keep being asked to do t...
  • Genreve_S's avatar
    Genreve_S
    15 days ago

    Hi Liz_A, 

     

    I’m sorry this is still unresolved after all the back-and-forth, especially when you’ve already provided the information requested.

    I’ve checked case 03257179, and it remains open and in progress, with the team reviewing the Retained Earnings issue. They’ll get in touch by email when they have an update or need anything further from you. Thanks for bearing with us while this is being looked into.

     

    Regards,
    Genreve

Doreen_P's avatar
Doreen_P
MYOB Moderator
1 month ago

Hi Liz_A,

 

Sorry this has been going round in circles for two months. You shouldn’t have to keep repeating yourself. We’ve already followed up your support case with the team handling the Retained Earnings issue and given it a proper nudge from our end. Please keep an eye on your email for their next update.

 

Cheers,

Doreen

  • Liz_A's avatar
    Liz_A
    Super User
    30 days ago

    Thank you Doreen_P​  I look forward to this being resolved soon.

     

    Regards

    Liz

     

  • Liz_A's avatar
    Liz_A
    Super User
    17 days ago

    Hi Doreen_P​ 

    Still going around in circles and repeating answers to questions already answered. The balance sheet is still out of balance.

    Regards

    Liz

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      15 days ago

      Hi Liz_A, 

       

      I’m sorry this is still unresolved after all the back-and-forth, especially when you’ve already provided the information requested.

      I’ve checked case 03257179, and it remains open and in progress, with the team reviewing the Retained Earnings issue. They’ll get in touch by email when they have an update or need anything further from you. Thanks for bearing with us while this is being looked into.

       

      Regards,
      Genreve

      • Liz_A's avatar
        Liz_A
        Super User
        16 hours ago

        Hi Genreve_S​ 

        After three months of going around in circles and answering the same questions over and over again, the client's balance sheet that was out of balance due to a MYOB corruption is now fixed and balances. This has been an incredibly frustrating and time consuming process and it shouldn't have been the case. An out of balance Balance Sheet cannot be a user problem because one sided entries will always be a corruption issue, not a user issue.

        Regards

        Liz

         

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