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Liz_A's avatar
Liz_A
Super User
1 month ago
Solved

Balance Sheet out of balance case # 03257179

This case has been going back and forth for two months and is not resolved. The balance sheet account for Retained Earnings is out of balance as at 01/07/2023 by $9,090.90. I keep being asked to do t...
  • Genreve_S's avatar
    Genreve_S
    15 days ago

    Hi Liz_A, 

     

    I’m sorry this is still unresolved after all the back-and-forth, especially when you’ve already provided the information requested.

    I’ve checked case 03257179, and it remains open and in progress, with the team reviewing the Retained Earnings issue. They’ll get in touch by email when they have an update or need anything further from you. Thanks for bearing with us while this is being looked into.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
15 days ago

Hi Liz_A, 

 

I’m sorry this is still unresolved after all the back-and-forth, especially when you’ve already provided the information requested.

I’ve checked case 03257179, and it remains open and in progress, with the team reviewing the Retained Earnings issue. They’ll get in touch by email when they have an update or need anything further from you. Thanks for bearing with us while this is being looked into.

 

Regards,
Genreve

Liz_A's avatar
Liz_A
Super User
16 hours ago

Hi Genreve_S​ 

After three months of going around in circles and answering the same questions over and over again, the client's balance sheet that was out of balance due to a MYOB corruption is now fixed and balances. This has been an incredibly frustrating and time consuming process and it shouldn't have been the case. An out of balance Balance Sheet cannot be a user problem because one sided entries will always be a corruption issue, not a user issue.

Regards

Liz

 

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