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yanni's avatar
yanni
Experienced User
17 days ago
Solved

Cannot prepare unpaid bills and unpaid invoices reports

  I am unable to load Unpaid bills and Unpaid invoices report.     I get this error: Yes I have cleared the cache Yes I have restarted my computer Yes I have tried different browsers Yas ...
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  • yanni's avatar
    yanni
    17 days ago

    Hi, AmandaMYOB​,

     

    Thanks for the reply.

     

    It is working as it should today (regardless of the date range). 

     

    If I had to do as you suggested: "change the 'Date range' drop down to 'Today'" I would be concerned as that seems to be a bug at MYOB's end not the users and MYOB should fix it rather than expect users to spend time trying to get something so counter intuitive it to work.

     

    I have given up on MYOB Live Chat. They take hours to respond. 

     

     

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
17 days ago

Hey yanni​ 

If you change the 'Date range' drop down to 'Today' and leave the 'As at' date as you have in the screenshot, you should be able to generate the report without an issue. If the issue persists, please get in touch with the live chat team via MOCA for further investigation. 

yanni's avatar
yanni
Experienced User
17 days ago

Hi, AmandaMYOB​,

 

Thanks for the reply.

 

It is working as it should today (regardless of the date range). 

 

If I had to do as you suggested: "change the 'Date range' drop down to 'Today'" I would be concerned as that seems to be a bug at MYOB's end not the users and MYOB should fix it rather than expect users to spend time trying to get something so counter intuitive it to work.

 

I have given up on MYOB Live Chat. They take hours to respond. 

 

 

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