Forum Discussion

Experienced User

2 years ago

Solved

Customer Sales (detail) report not showing description

The current statement template does not include a description showing what an invoice has been issued for. I recently switched over from Account Right which had this feature. I shouldn't have to go...

AngeOD
3 months ago
Hi guys, I have found a way around looking for a report that shows entries in the description field. We were looking for a site address that was entered in the description field on the invoices.

Go to reporting - reports - journal entries - Customise your dates and expand all. Then the "important thing" click on Customise - in there is a drop down menu called Select columns to display, click on select all and apply. This will show you a field called line description, it is the third from the bottom which shows entries in description field in invoices. I find it easiest to export to excel and search in excel for relevant info.

Earl_HD

MYOB Moderator

6 months ago

Hi DexT17,

Thanks for raising this! We’re aware that when you run the Customer Sales Detail report in MYOB Business for any period, the description column on the invoices shows up blank, even though there are line descriptions on the actual invoices. I also checked the General Ledger report on my end and was able to see the transaction description there.

It’s definitely worth clearing your browser’s cache and history to see if that helps. If the issue sticks around after that, just reach out to our team so we can take a closer look for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl