DEFECT REPORT - Invoice payments
Hi I sent an invoice to a customer today but for some reason the "Online Payments" tickbox on the invoice was unticked, so the customer does not get the Pay options on the invoice when they open ...
Forum Discussion
Hi stagehand
The Online Invoice Portal will only show the information that is sent to it, it will not show a real-time view of the transaction. This does mean that if the transaction has been changed or additional values added to it (such as Online Payments) you would need to update the invoice in the Online Invoice Portal. This is done by re-emailing the invoice - this can be done to the customer or another email address. That re-emailing triggers the email to be resent to the Invoice Portal and updates the transactions with changes.
