Forum Discussion

Umag's avatar
Umag
Experienced User
2 years ago
Solved

Error Message - Payables Reconciliation Report with Tax

I have tried this report a few times and I am getting the error message - Something went wrong.  This issue is Account Right Web browser
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Umag, 

     

    I'm just touching base regarding your concern with the Payables Reconciliation report. Feel free to send us a copy of the console log if your issue persists until now. 

     

    We look forward to helping.

     

    Thanks,
    Genreve

tanyar1707's avatar
tanyar1707
Contributing User
1 year ago

Thank you for you reply.

 

As I said the other entities (company files) are not experiencing any issue with running this report.

 

I have now included the Desktop version we use with the error report I am receiving.

As mention my company file is the only one that is causing this report to fail.

The other 6 MYOBs used are having no issues.

It is on only the web version that is not allowing this report to run.

 

 

 

tanyar1707's avatar
tanyar1707
Contributing User
1 year ago

Have you any resolution to this problem?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hi tanyar1707,

     

    Thanks for your response.

     

    If you receive the error message 'Operation Timeout, this is due to the large amount of data included when running the report. To correct the situation and for you to be able to access the report you need without any error messages, you can follow the steps provided in the Help Article: AccountRight Timeout Extender. You may also reach out to your IT person if you are unsure of how to complete the steps.

     

    Feel free to reach out if require further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • tanyar1707's avatar
      tanyar1707
      Contributing User
      1 year ago

      Hi,

       

      Our IT Department has followed your instructions regarding the Timeout Extender and it has failed to fix the isssue. Is there anything else that could be causing the problem. This report is a base MYOB report so I am not sure why it is only affecting the one entity.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        1 year ago

        Hi tanyar1707,

         

        Thank you for updating us.

         

        Since you were able to complete the Timeout Extender steps to fix the issue, however, the same error message is showing up. With that, please generate the report again so that the error message will show up, and then check the diagnostic log. This will allow us to further check on your concern. To get the diagnostic log, please see the Help Article: AccountRight Log Locations for more information.

         

        We're looking forward to it.

         

        Best regards,

        Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.