Solved
Error Message - Payables Reconciliation Report with Tax
I have tried this report a few times and I am getting the error message - Something went wrong. This issue is Account Right Web browser
Forum Discussion
Hi,
Our IT Department has followed your instructions regarding the Timeout Extender and it has failed to fix the isssue. Is there anything else that could be causing the problem. This report is a base MYOB report so I am not sure why it is only affecting the one entity.
Hi tanyar1707,
Thank you for updating us.
Since you were able to complete the Timeout Extender steps to fix the issue, however, the same error message is showing up. With that, please generate the report again so that the error message will show up, and then check the diagnostic log. This will allow us to further check on your concern. To get the diagnostic log, please see the Help Article: AccountRight Log Locations for more information.
We're looking forward to it.
Best regards,
Doreen
Hi All
Thank you for providing the requested details.
We were able to execute a fix on your company file. Please log out and then log back in to see if the report is working now. Kindly let us know how it goes on your end.
Feel free to post again anytime if you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.Best regards,
Doreen
Hi,
Plesase see diagnostic log attached after running report and receving time out error again.
Hi tanyar1707,
Please confirm the company file ID of the file you are having issues with so we can execute the fix. As well as the last four digits of your serial number.
Best regards,
Doreen
Co ID: 9 SN: 1021
Hi Doreen,
i am having the same problem with this report but only for reports dated after 14/09/2023.
Woould you be able to help?
Thanks
Carol
Hi carol0409tb,
Thanks for your post, and welcome to the MYOB Community Forum.
Please confirm the last four digits of your serial number as well as the company file ID (Help > About MYOB AccountRight). We are looking forward to your response.
Best regards,
Doreen
Hi,
The Serial Number ends in 0152
Thanks Carol
Hi,
Report can now be generated.
Thank you for all your help.
No its not fixed. however, I am going to shelf this issue for the moment as I have other pressing things to worry about.
This was tanya advising Doreen that my issue was fixed. it wasn't me advising you that your isuse was fixed.
I am a user just like you :) not MYOB support.
Hi tanyar1707,
Thank you for updating us that you can now generate the report. We're glad to assist you. Please feel free to create a post again if you encounter issues in the future. We are here to assist.
Best regards,
Doreen
Hi Doreen just wondering if you had a chance to look at my file as I need the report for a building license application
thanks CAROL
Hi carol0409tb,
Thank you for your post.
I've made some adjustments to your file. Please clear your browser cache before logging in and attempting to generate the payables reconciliation report.
Feel free to reach out if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
