Hi AscentSolution,
Thank you for the post. To resolve the issue, you'll need to either delete the affected transactions or reallocate them to the correct accounts. It's important that spend and receive money transactions are not allocated to the same account where the money is being paid or received. Please make sure to adjust these allocations accordingly to ensure accurate account management.
Regards,
Sai
Hi,
I don't think you are understanding the problem. Shouldn't the General Ledger Detail report end balance match the Balance sheet balance for the end date of the General Ledger report?
There is no affected transactions. The reply reads very generic without actually dealing with the issue at hand.
Warm Regards
Jeff
Hi AscentSolution ,
I'm sorry to hear about the two reports not matching. Generally, the values of these reports for the same period should match. I recommend you reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team as this will need further troubleshooting to find the cause.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve
Thanks Just found the contact support button directly. I will try their.
I fear that something has gone wrong in the transition from MYOB Account Right Desktop app to MYOB Business online.
Hi AscentSolution,
Thank you for letting us know. If you have any additional concern, feel free to post.
Regards,
Sai
