Hi,
I don't think you are understanding the problem. Shouldn't the General Ledger Detail report end balance match the Balance sheet balance for the end date of the General Ledger report?
There is no affected transactions. The reply reads very generic without actually dealing with the issue at hand.
Warm Regards
Jeff
Hi AscentSolution ,
I'm sorry to hear about the two reports not matching. Generally, the values of these reports for the same period should match. I recommend you reach out to our virtual assistant, MOCA, on our website, or you can request support via myaccount.myob.com. If MOCA can't help, you'll be automatically directed to our live chat team as this will need further troubleshooting to find the cause.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve
Thanks Just found the contact support button directly. I will try their.
I fear that something has gone wrong in the transition from MYOB Account Right Desktop app to MYOB Business online.
Hi AscentSolution,
Thank you for letting us know. If you have any additional concern, feel free to post.
Regards,
Sai
Dear Team，
I have the same problem on 31/07/2024. some of the accounts have two different figures in general ledger and the balance sheet. Suppose the ending balance of the general ledger should be same as the balance sheet. The balance sheet account count the entry two times while there is only 1 entry shown in the general ledger.
I have called the support team for two days but they can not find out the solution. Is anyone here has the same issue? Please let me know.
Thank you.
Sam
