Job Reports
Is there a problem generating job reports at the moment?
Forum Discussion
Hi stephics123,
Thank you for the response. This is happening if there are any VOID transactions in the date range. Using the Find transactions, please try to locate transactions with a transaction line with bot a void (0$) amount and a job number. Please remove these void lines and resave the transaction and let me know how it goes.
Please let me know if you need further help.
Kind regards,
Sai
Hello Sai,
I haven't voided any transactions.
Hi stephics123,
Thank you for your comprehensive response, and I apologize for the delay in getting back to you.If clearing the browser cache didn't resolve the issue, providing the Chrome console error would greatly assist in identifying the root cause. Below are instructions on how to retrieve this information:
Accessing the Console:
- Click on the Chrome menu (the three vertical dots) and navigate to More Tools >> Developer Tools.
- Alternatively, right-click anywhere on the Chrome window and select Inspect.
- You can also use the shortcut keys Ctrl + Shift + I to access the Inspector.
Viewing Console Logs:
- Once the Developer Tools window is open, select the Console tab to observe the logs.
Clearing the Console:
- Right-click within the Console and choose Clear Console to ensure a clean log for the current session.
Recreating the Error:
- Perform the action or process that triggers the error. Any errors will be displayed in red within the log.
Please copy and paste the error message into this thread. If feasible, attaching a screenshot of the error would be immensely helpful. Thank you!
Looking forward to hearing from you soon!
Regards,
Earl
