Hi Ward,
Thank you for providing a comprehensive post with screenshots, and I apologize for the delayed response. We are aware of this issue, and our dedicated team is actively working to find a solution. While we await an update, we want to be transparent and acknowledge the inconvenience this may be causing. Your patience and understanding are greatly appreciated. Rest assured that as soon as we have an update, we will promptly communicate it to you. Additionally, I have marked your account as impacted by this situation.
In the meantime, feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
when will this report be fixed?
Hi ALL,
My apologies for the late response
At present, a resolution for this issue is not yet available, and we cannot provide a specific timeframe for its resolution. The matter has been escalated to the appropriate team, and your accounts has been duly noted as affected. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you have additional queries, please feel free to post them, and one of our team members will be more than happy to assist you.
Regards,
Earl
When will this be fixed?
Hi Earl_HD
Can someone at MYOB please give us an update on this outstanding issue. I just cannot believe that it is so difficult to fix considering it was working up to a month or so ago.
Hi ALL,
As of now, a solution for this issue is not yet available, and we do not have an estimated timeframe for when it will be resolved. Please be assured that our corporate team is actively working on a fix for this matter. We appreciate your patience and understanding. In the meantime, please don't hesitate to reach out again if you have any further queries. We'll be more than happy to assist you.
Regards,
Earl
It seems like its been 7 months since this issue was raised. What is the resolution to this issue?
Its still not working for me.
Nope never fixed!
