Unbalanced Balance Sheet - Retained Earnings
I have a client whose Balance Sheet is unbalanced by the amount in Retained Earnings. It seems to be a one sided entry that shows in the balance sheet from a couple of years ago. They need to know ho...
Forum Discussion
Hi Liz_A,
Thanks for checking. When you’ve already rolled the file over, and the figures still aren’t lining up.
A few quick things to try:
- Check the report date is in the right financial year.
- Check Setup > Linked Accounts to make sure the linked accounts are set correctly.
- Refresh the historical balances by going to Setup > Balances > Account Opening Balances, adding $1 to an account with a $0 opening balance, clicking OK, then changing it back to $0.
If it’s still out of balance after that, it's best to get in touch with support. Some checks for this issue need to be done from the support side. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi Genreve_S
I have done as suggested and the Balance Sheet is still unbalanced. I will try support but I can't access her My Account and she doesn't know how to do this. It really is very poor that this sort of corruption can happen in this program.
Regards
Liz
